Listen to your Facebook "fans." Networked Insights presents SocialSenseFB, a new offering that taps into Facebook's Graph API to deliver insights from your brand's Facebook Pages.
Don't Just Count Your Fans: Understand and Learn from Them
Passionate brand loyalists join Facebook Pages to discuss how they feel about companies and products. One wall post can generate thousands of comments — and hundreds of thousands of views — for a popular brand. Simply checking on your pages won't tell you the story. You need an analytical listening platform to draw insights from the conversations.
SocialSenseFB* helps you:
- Understand the trends and important conversations of your fans.
- Analyze wall posts, comments, and discussions.
- Discover what fans love most.
- Better understand what drives your brand.
- Learn the unique "language" of your customers so you can communicate with them.
- Drive product innovation with ideas and suggestions direct from your best customers.
- Improve customer service by understanding top customer issues and concerns.
- Evaluate marketing campaigns by gauging fan response.
SocialSenseFB uses Artificial Intelligence and Natural Language Processing to identify themes and patterns that fuel insights. Instead of reading every wall post and comment, you get fast access to insights — themes that arise naturally from the conversation. SocialSenseFB shares features that have made SocialSense an industry leader in social-media analytics:
- Dashboard Interface
- Discovery and Keyword Insights
- Engagement Measurement
- Influence and Sentiment Analysis
- Relevant Verbatims
- Theme Tag Clouds
- Trending Display
- Real-Time Insight
- Alerts
*SocialSenseFB is not produced by Facebook. It is a product produced, owned, and marketed entirely by Networked Insights. Networked Insights is not owned by or in any way affiliated with Facebook.
