Services

Networked Insights Services are designed to get you the most out of social media. From helping define your strategy and understanding your readiness to measuring the ROI of your Social Media Strategy, we partner with each of our clients to get results.

We work with our clients to build their Customer Interaction Network and leverage established best practices in developing online communities. Our services are aimed at engaging customers and building a vibrant, rich community, which ultimately allows our Customer Insight Platform to deliver real-time, actionable customer intelligence.

Networked Insights also works with clients to translate insights into action. Our customer intelligence spans business functions from R&D to customer support. We help you understand how your customers are engaging so you can inform everything from new products to your media spend. We are committed to making sure you get maximum value out of the customer intelligence delivered by our Customer Insight Platform. Ultimately, our services help ensure your Networked Insights solutions provide the best possible return on investment. Find out more about our complete solution.

We offer services in the following areas:

Pre-launch Services

  • Community design and organization
  • Complete technical implementation
  • Seed-content migration
  • Member recruitment

Community Marketing and Promotion

  • Interaction marketing online and offline
  • Interaction planning and strategy
  • Points and reward systems
  • Social Search Engine Optimization (SEO)

Development and Engineering Services

  • Custom community branding
  • Custom community e-mails
  • Widgets to highlight community content on your web site
  • Product integration
  • Shared authentication

Insight Action Planning

  • Social-media education
  • Customer-intelligence training
  • Customer-engagement training
  • Insight sharing and reporting

Community Planning and Management

  • Comprehensive community management
  • Community moderation and interaction

Support Services

  • Networked Insights dedicated point of contact
  • Live Help chat
  • E-mail support
  • Application training
  • Customer support scripts

Pricing


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