Our Complete Solution
Customer Community
The Customer Interaction Network is a white-label online community where customers can interact and share content about your brand. Information from the community is passed into our Insight Platform.
Features and screenshots...Insight Platform
The Customer Insight Platform delivers real-time customer intelligence from social media allowing businesses to act on insights around customer needs, competition, content buzz, brands and products.
Features and screenshots...Benefits for your brand
Benefits for Internet retailers
Web analytics focus on behavior.
Social media analysis focuses on content.
The key is understanding engagement: the degree and depth of customer interaction. Networked Insights delivers intelligence that adds social context to behavior and content. The result is customer-driven guidance.
Download Social Media Strategy PDF.
- Effectiveness of media placement and spending
- Innovation and product development
- Competitive intelligence
- Market trends
- Partnership opportunities
- SEO strategies
- White space opportunities
Benefits for your brand
Benefits for Internet retailers
Networked Insights connects:
Customers to Conversations to Commerce
With social media expertise, and a focus on engagement, Networked Insights provides the technology and experience to upgrade the customer experience and increase revenue on your sites. Download eCommerce & Social Media PDF.
- 95% Increase in AOV (Average Order Value)
- 60% New Customer Acquisition
- 7.3% Conversion Rate to purchase from community members
No one else does what we do
Customer Community
Insight Platform
1. Visualizer
A unique visual representation of the interconnected members and conversations that allows for easy navigation and searching in the community.
2. Results
A complete listing of Discussions and People resulting from search or navigating with the Visualizer.
3. Personal Area
Me: A user's current stats; links to profile and messages.
Friends: A list of friends, their online status and their current statistics.
Discussions: A list of bookmarked discussions displaying stats and recent activity.
Recommendations: A list of interesting people, discussions, and products generated automatically based on user interests and activity.
1. Add a Post
Users can respond to a discussion and upload attachments while referring to the current posts.
2. Recommendations
Businesses can display relevant products, services, or advertising based on discussion content.
3. Discussion Posts
Complete list of posts in the discussion. Interface allows users to highlight keywords, mute other users, and flag inappropriate content.
Networking for Your Customers
The Customer Interaction Network is an online community where customers can interact, share content and build new relationships with like-minded customers. The Customer Interaction Network will allow users to create a profile, connect their friends, and use the network to communicate directly with other customers, post comments and research specific topics, ultimately creating their own trusted network.
Features
- Forums
- Personal Profiles
- Friends Lists
- Bookmarking
- Private Messaging
- Rewards System
- Surveys
- Live Discussions
- Community Self-Policing
- Authentication
- Broadcast Messages
- Unique Visual Search
- E-commerce Recommendations
- Network of Networks
- Crawlable by Search Engines
Customer Community
Insight Platform
1. Network Overview
Keywords: Tag cloud for the community as a whole.
Network Statistics: An interactive display of community engagement and sentiment for the last 30 days.
User Statistics: Registered users and guests along with total interactions for the month and a snapshot of the community's demographics.
2. Featured Insights
A unique visualization of the most important insights in the community: customer needs, competition, content buzz, brands, and products. Insights are plotted against sentiment and engagement. Mouse over an icon to see a summary; click to view details.
3. Top Content
Top discussions and categories in the community listed by engagement rank or percentage change.
1. Featured Posts
Verbatim excerpts from recent relevant posts. See what people are saying to quickly grasp insight.
2. Discussion List
The list of discussions that contributed to the insight, ordered by engagement level. Click a title to view all the posts in the discussion.
3. Web Insights
The Web tab gives you access to relevant third-party social-media sources as they relate to the insight in your community. That's access to the intelligence gleaned from 3.5 million daily conversations from across the social media landscape.
4. Insight Statistics
Interactions and sentiment for the discussions contributing to the insight along with demographic statistics for the users that contributed to those discussions.
Turn Conversations Into Insights
Networked Insights' Customer Insight Platform is a technology that delivers clear, actionable, real-time intelligence from your community and across the social-media landscape. We can pull from your existing community, either homegrown or white label, or we can provide our turnkey Customer Interaction Network. Then, using linguistic algorithms, the Platform analyzes thousands of interactions around customer conversations and identifies insights that companies can't afford to ignore.
Features
- Dashboard Interface
- Real-Time Analysis
- Filterable Views
- Unique Visual Display
- Network Statistics
- Top Community Content
- Survey Administration
- Bookmarking
- Alerts
- Colleague Communications
- Access to Social-Media Data