Networked Insights' SocialSense dashboard gives marketers a clear and focused understanding of who their audiences are, what they're interested in, and where they're engaging.
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Virtual communities provide segment-based approach to social-media analytics so marketers can focus on the customers that matter most to their brands.
SocialSense automatically identifies emerging concepts and conversation that can't be found using simple keyword searches.
The fine folks at www.research-live.com recently posted an email debate titled “Tracking online word-of-mouth: The people vs machines debate”. This debate featured Mike Daniels of Report International arguing the pro-human side and Mark Westaby of Metrica arguing the pro-machine side. This is a great debate and is definitely worth checking out, along with Nathan Gilliatt’s response. [...]